IDEX Strategic Account Manager (Greater Boulder, CO Area) in Boulder, Colorado
Title: Strategic Account Manager (Greater Boulder, CO Area)
Business Unit: Advanced Thin Films
5733 Central Ave.
Boulder, Colorado, 80301
Strategic Account Manager
Director of Sales
Advanced Thin Films
This position will be responsible for providing comprehensive support for a limited number of critical customers of Advanced Thin Films. This position will be responsible for providing customers with timely and accurate problem solutions and building and deepening relationships as a result, which requires thoroughly understanding the advantages of Advanced Thin Films’ superior products and capabilities, as well as the ability to ask insightful questions to probe customer needs and requirements. This position will be required to effectively manage and communicate their sales funnel through understanding customer opportunity status and schedules. This role is responsible for working closely and regularly with inside sales, engineers, planning, and manufacturing to provide obsessive customer support through the entire sales process.
-Define & drive account retention and growth strategies by understanding and defining customers 'requirements and objectives; developing and articulating effective value propositions; understanding and articulating competitive counter-positioning; meeting and exceeding key business targets such as sales orders, revenue, margins, customer satisfaction, and retention, and new business development
-Develop a deep understanding of customer segmentation, pain points, and trends
-Drive customer support and interaction throughout the sales process, including providing trustworthy feedback and after-sales support
-Establish and regularly maintain and update annual sales plans and forecasts for each channel of responsibility (these plans will align with the three-year strategic plan)
-Identify high-potential markets and market segments and propose market penetration strategies
-Launch and maintain strong customer and stakeholder relationships
-Use data and analytics to determine root causes of successes and setbacks commercially and financially and continue to refine the sales plans based on data and an understanding of customer program schedules and new opportunities, as they arise
-Use established sales tools to achieve sales objectives, scope includes receiving and giving training (sales training for department associates and product training for the Customer), use of custom-developed pricing tools, and any other relevant training that enhances profitable business growth
-Requires minimum bachelor's degree in a technical discipline (physical science or engineering) and a business discipline (administration or marketing) with at least four years of experience in the high-power lasers market (deep knowledge of the laser optics and their applications)
-Excellent interpersonal skills and written communication skills (a sharp communicator/presenter is ideal for this role)
-Experience in a component or sub-system product environment selling to OEM instrument manufacturers, or for complete OEM instrument products for sale to end-users of such equipment
-Experience with defense customers is a big plus
-First-rate MS office/general computer skills
-Highly motivated, creative in problem solving
-Solid business/financial acumen skill-sets are essential
-Strong analytical and problem-solving skills
-Strong commitment to doing quality work by serving internal and external customers
-Team player who can manage project tasks and deadlines working with internal departments and in conjunction with external resources
-Top-tier manufacturing business shrewdness and comprehensive understanding of order-to-cash processes
-Travel required (30%)
This job position requires compliance with ITAR Regulations. Therefore, all employees working in this capacity must meet citizenship status. Per the Advanced Thin Films Export Controls Policy and Procedure, the employee must be a U.S. Citizen or a U.S. Permanent Resident.
BUSINESS UNIT OVERVIEW (ADVANCED THIN FILMS):
Based in Boulder Colorado—develops and manufactures high-performance optical components generally for laser markets that are setting the standard for applications and analytical instrumentation. ATF is a rapidly growing company, with revenue from both the volume OEM sales of tailored products and from the sales of standard products to end-users. Our optical components are set apart by their state-of-the-art performance and reliability.
ENTERPRISE OVERVIEW (IDEX CORP.):
IDEX Corporation is a leading manufacturer of diversified products in industries ranging from health, science, safety, fire, and fluidics. Operating in 24 countries, IDEX is an innovative and rapidly growing company, focused on delivering excellence through diverse, winning teams. With a strong reputation for providing career growth opportunities, IDEX is a lean, non-bureaucratic and high performing environment. We’re a global provider of applied solutions serving a variety of markets. These include life science and medical technologies, process industry and infrastructure related applications, industrial/municipal fire, and rescue - to name just a few.
Advanced Thin Films (an IDEX business unit) is an Equal Opportunity Employer committed to workforce diversity
IDEX is an equal opportunity employer Minorities/Females/Protected Veterans/Disabled