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IDEX Strategic Account Manager, High Energy Lasers in Boulder, Colorado

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.

Position Summary:

The Strategic Account Manager is directly accountable for setting and achieving the sales targets for multiple strategic customers in the High Energy Laser Value Stream by owning and executing on the following responsibilities.

Duties and Responsibilities:

  • In collaboration with High Energy Laser Value Stream Manager, define the annual strategic sales plans for significant OEM customers in the High Energy Laser market

  • Prepare Strategic Account Plans laying out ATF’s specific value-add for each customer, as well as customer-specific pain points and potential growth opportunities

  • Achieve year-on-year share increases in alignment with goals and priorities set by Value Stream and Business Development Management

  • Travel to each strategic customer in High Energy Laser market on a quarterly cadence, or more frequently, to ensure alignment between program expectations and ATF strategic growth plans

  • Support new product requests from High Energy Laser customers

  • Drive timely and accurate completion of 80/20 process for incoming requests and outgoing quotes

  • Ensure accurate communication of customer specifications to NPI and engineering teams, facilitate collaborative evolution of specifications in-line with ATF’s unique manufacturing capabilities

  • Act as the primary point of contact for order status requests from customers in the High Energy Laser Value Stream

  • Establish regular cadence for manufacturing program updates between ATF engineering and customer program management to communicate status, challenges faced, and program schedule expectations

  • Other duties/ functions as determined by business need or assigned by the manager or his/her designate

Knowledge / Skills / Abilities:

Success in this position is ultimately measured by the effective collaboration with the Operations and Business Development teams to allow for the successful meeting of business goals for share and capability growth and profitability. The ideal candidate has the following characteristics:

  • Extremely strong verbal and written communication skills

  • High technical fluency in optics, lasers, and assemblies

  • Basic computer skills required, including facility with Microsoft Office and experience with custom CRM and ERP systems

  • Proven ability to effectively work cross-functionally in a high-tech organization

  • Proven ability to manage complexity and ambiguity in order to satisfy both internal and external demands on time and resources

  • Travel of 50% or more is expected

Education / Experience:

  • 7 years or more prior experience in a technical account manager role, including 5 years in a strategic role

  • A bachelor’s degree in physics, electrical engineering, optics, or similar technical field is preferred

This position may require lawful access to ITAR/EAR controlled information and employees in this role will need to meet those requirements. Requirements include US Citizenship, US Permanent Residence or ability to meet contract-specific licensure requirements.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $92,700.00 - $139,100.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page:

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales

Business Unit: Advanced Thin Films