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IDEX Customer Service and Technical Sales Manager in Crawfordsville, Indiana

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses at around the globe, chances are, we have something special for you.

Summary: Reporting to the business unit’s Commercial Vice President, the Customer Service and Technical Sales Manager will be responsible for managing the Customer Service and Technical Sales teams, and all associated processes and procedures. This critical member of the commercial management team will work closely with all other commercial, operational and administrative management teams on the achievement of long term strategic goals and annual operating plan commitments.

Major Tasks and Responsibilities:

  • Manage the Customer service and inside technical sales teams

  • Manage all customers service and inside technical sales processes and procedures

  • Owns and updates all policies and procedures in relation to customer service and inside sales

  • Ensures order entry velocity is aligned with demand, and recommends/ implements action when goals are not met

  • Works with internal cross functional groups on coordination of efforts to achieve annual operating plan objectives

  • Conducts daily analytics to ensure order entry accuracy and velocity

  • Develop team members to achieve optimal department results and behaviors. Strive to develop scalable talent for internal BU promotion or export to other IDEX BU’s

  • Validate debit and credit memos for processing

  • Ensures all orders follow US or international regulations and/or restrictions

  • Ownership and documentation trail responsibility of ERP customer master file

  • Responsible for accuracy of orders in ERP system

Other Responsibilities:

  • Works with senior leadership team on strategy development by providing inputs and recommendations from functional area responsibility.


  • Results-driven with high personal accountability

  • Strong leadership, motivation and persuasion skills

  • Analytic and strategic skills

  • Ability to have challenging conversations while maintaining relationships

  • Intellectual curiosity

  • Interpersonal and executive communication capabilities

  • Financial and business acumen

  • Process development orientation and rigor

Minimum Requirements:

  • Bachelor’s degree in Marketing, Engineering, or Business and a minimum of two years of experience in a commercial facing role

Preferred Requirements:

  • People management experience

  • Strong leadership

  • General understanding of ERP operating systems

  • Preferred JD Edwards system experience

  • Excellent communication skills, both oral and written

  • Formal presentation skills

  • Proficient in Microsoft Office

Working Conditions:

  • Candidate must work out of the Crawfordsville, IN location

  • Travel up to 10% may be required

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission-critical components in everyday activities. Chances are the car you’re driving has a BAND-IT® clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life® rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.