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IDEX Customer Service & Inside Sales Specialist in Lake Bluff, Illinois

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses at https://www.idexcorp.com/our-businesses/business-segments/ around the globe, chances are, we have something special for you.

BROAD FUNCTION

Developmental opportunity for a high-energy, customer-focused inside sales & applications support professional to join Liquid Controls and learn about our world class products and processes. Engaged in the daily activities of Commercial Operations, including Inside Sales, Technical Service, Applications Engineering, and Customer Complaint Management. Responsible for achieving departmental KPI goals, ensuring complete customer satisfaction, and modeling “A” behaviors.

REPORTING RELATIONSHIPS

Reports to the Customer Support Manager who reports to the Vice President, Commercial Operations

ESSENTIAL RESPONSIBILITIES/TASKS

  • Perform inside sales support for customers by providing product and application knowledge, quotations and order entry, while ensuring compliance with trade regulations.

  • Daily interaction with customers via email, phone, and/or in-person, working to resolve their issues or concerns as quickly as possible to give them a “Raving Fans” experience.

  • Take ownership of customer issues, document customer complaints and follow problems through to resolution while ensuring root cause analysis provides appropriate sustainable countermeasure(s).

  • Periodically review the departmental library of all technical product literature and keep abreast of any product changes.

  • Participate in special projects, including new product development support, as assigned.

  • Follow all IDEX and Liquid Controls corporate policies, procedures and instructions.

  • Any other tasks or duties as assigned by the Manager. ACCOUNTABILITY

  • Complete satisfaction of customer needs. Adherence to customer focused philosophy. Resolve open items daily.

  • Ensure departmental goals are achieved, including call center metrics and response times.

  • Responsible for upholding the highest ethical standards in the conduct of their employment with the company and to personally abide by the IDEX Standards of Conduct and Business Ethics Policy. EDUCATION LEVEL, SPECIALIZED KNOWLEDGE, TRAINING, LICENSES AND/OR CERTIFICATIONS REQUIRED FOR THIS POSITION

  • High School Diploma or GED required.

  • 2 year Associate’s degree (or equivalent work experience) preferred.

  • 2+ years experience in fluidics, flow meters or related industry is preferred. SKILLS AND/OR PHYSICAL REQUIREMENTS OF POSITION

  • Customer focused with excellent interpersonal and communication skills.

  • Action oriented and self-motivated. Problem solver.

  • Detail minded and organized with a drive for results.

  • Computer literate/proficient. Microsoft Office Suite experience strongly preferred.

  • Technical background including troubleshooting skills.

  • Ability to work overtime on short notice as required in order to meet customer needs. PAST EXPERIENCE REQUIRED TO PERFORM TASKS (STRONGLY PREFERRED)

  • One to two years prior experience as a customer service representative or technician – prefer industry related.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission-critical components in everyday activities. Chances are the car you’re driving has a BAND-IT® clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life® rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.

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