IDEX Field Service Representative - After Sales in Mansfield, Ohio
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
Summary: Responsible for providing technical sales assistance to help drive incremental growth by solving domestic & international customer pain points in customer applications. Assist in providing customer technical support to both internal and external Warren Rupp team members.
Major Tasks and Responsibilities:
Answer incoming calls and emails, which could include the following: troubleshooting, installation questions and technical issues
Manage and lead internal and external pump schools, service schools both virtually and in-person
Issue and record RGA numbers for returned goods
Assists in warranty inspection and evaluation
Evaluate and write estimates on products returned for repair or restock.
Input information on pumps, parts, and accessories into database and maintains log referencing RGA numbers
Repair pumps returned for service
Assist with reports and projects as they arise
Maintain departmental logs and reports
Assist and support Application and Engineering needs that arise
Travel with other knowledgeable WRI personnel and perform on site service and repair
Participate in CPI activities.
Collect data for predetermined metrics.
Participate in cross training.
Maintain a clean and organized repair area
All other duties as assigned.
Customer Contacts (D)
Customer complaints, (D)
Functional /Technical Skills
Knowledge of pump operation
Process Owner’s Minimum Requirements:
- Associate degree or equivalent from two-year college or technical school; or five years related experience and/or training; or equivalent combination of education and experience
Knowledge of Microsoft Office, specifically Outlook & Excel
Knowledge of JDE
Working with hand tools, manual and mechanical
Experience in Technical Trainings or Service Industry Training
Prior AODD Experience preferred
Specific skills, knowledge, and/or licenses:
Excellent verbal and written communication skills.
Software knowledge of Microsoft Office programs
Knowledge of diaphragm pumps and the ability to disassemble and reassemble Warren Rupp pumps.
Regularly required to talk or hear; use hands, handle, or feel; and sit for extended periods of time
Occasionally required to stand; walk and reach with hands and arms
Noise levels can be loud
May be exposed to grease, dirt, water, and other materials/chemicals used within the products
Work in different weather conditions
Must be willing to travel up to 20% of time
Short notice of travel may be required (24hrs)
Warren Rupp is an equal opportunity employer Minorities/Females/Protected Veterans/Disabled
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Business Unit: Warren Rupp
Job Segment: FMT Fluid & Metering Technologies