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IDEX Technical Support Specialist in Pittsburgh, Pennsylvania

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.


WinCan, a growing global manufacturer of inspection software, is seeking a Technical Support Specialist to perform technical training and phone support for our client base. This position is based in our Pittsburgh office. The candidate must enjoy working in a fast-paced small company environment where teamwork and initiative are core values. The candidate must be able to travel both regionally and nationally.


· Provide on-site and remote client support for software and hardware interfaces.

· Perform PC hardware builds, inventory, support, and shipping.

· Conduct on-site and remote installations of software and hardware.

· Provide customer training on WinCan inspection platform.

· Troubleshoot customer issues and respond to customer questions as a helpdesk agent.

· Positively contribute to team projects and self-manage independent tasks to completion.


· CompTIA A+ certification preferred or willingness to obtain within first year

· Software/ hardware customer service and/or training experience

· Familiarity with working with a service ticket tracking system

· Excellent verbal, written and presentation skills

· Ability to follow company procedures while working independently on multiple tasks

· Ability to work on multiple projects concurrently, and adapt to changing priorities

· Travel required (20%)

· Must be authorized to work in the U.S. and Canada.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales

Business Unit: WinCan