If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

Position Summary:

The Customer Experience Representative handles customer questions and situations that arise. This role represents the company by interacting with our customers and helping to both resolve issues and complete the sales order process.

Essential Functions:

• Manages end-to-end customer order processing from purchase order receipt to product shipment

• Handles inbound phone calls, chats and customer support email requests

• Professionally resolves internal and external customer issues promptly and thoroughly

• Provides answers to general technical product questions

• Supports the sales team with pricing and general product assistance

• Supports the sales team with pricing and general product assistance

• Expedites shipments when necessary

• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of the customer and the company.

• Backup to International customer care team

• Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service team as a whole.

• Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service team as a whole.

• Additional duties as assigned.

Qualifications:

• Must be multitask oriented, be able to handle high work volumes in a fast paced environment.

• Must be able to work O.T. as required and attend designated training.

• Loves the job, owns it and cares about the services we provide

• A real team player – willingness to pick up any kind of work if and when it needs to be done

• Will fight for our customers

• Pleasant, patient and friendly attitude

• Creative problem solver

• Versatile and able to multi-task

• Strong work ethic

• Creative problem solver

• Team collaboration and dependability

• Requires high degree of accuracy

• Excellent verbal and written communication skills combined with strong attention to detail

Education and Experience:

• High School diploma with experience in Customer Service or equivalent roles

• Customer Care experience in a manufacturing environment a plus

Language Skills:

• Bilingual a plus but not mandatory

Computer Skills:

• Proficient with Outlook, Word, and Excel

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales

Business Unit: Pulsafeeder SPO

Job Segment: Severe Duty Flow Control