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IDEX Technical Sales Engineer (West Henrietta, New York) in West Henrietta, New York

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

JOB TITLE: Technical Sales Engineer

REPORTING TO: Technical Sales Manager

LOCATION: West Henrietta, NY

ITAR/EAR CRITERIA:

These positions may require lawful access to ITAR/EAR controlled information and employees in this role will need to meet those requirements. Requirements include US Citizenship or US Permanent Resident.

Who is IDEX Health & Science (IH&S)?

As a business unit of IDEX Corporation, IH&S has a long history of driving growth in life sciences and healthcare by embracing innovation and redefining the supplier-customer relationship. The work we do every day allows us to discover key insights and break new ground to create some of the most meaningful technologies that have a lasting impact on companies, industries, and society. One of business segments is called Life Science Optics and we are looking to add more talent to the team.

Life Science Optics (LSO):

Our newly opened Optics Center of Excellence (COE) in West Henrietta, NY , is a manufacturing and R&D focused team that sits at the leading edge of high-end optics for life sciences. Focused on assisting partners at every stage of the development processes, we invest in people and infrastructure to drive bold ideas and pragmatic solutions. With its optics-rich foundation of talent, universities, and supporting businesses, Rochester is the ideal location to elevate your career with fascinating work and endless opportunities.

Our formula for success is simple. We work hard to maintain a culture where you can own your work; you are encouraged to try new ideas in a collaborative environment; and you can apply your skillset to enable our clients to gain a competitive advantage in their own market. At IDEX Health & Science, you have the opportunity to work with a great group of people, mentor others, and build a great future.

SCOPE OF ROLE:

The Technical Sales Engineer plays a critical role in supporting top customers for the Semrock brand optical filters product line. This individual will provide technical support and strategic pricing to our channel partners and OEM customers. The Technical Sales Engineer will leverage their knowledge to recommend solutions using existing product or new custom designs. They will work with the customer and Key Account Manager to set and manage strategic pricing using market intel and product positioning. Building strong internal and external relationships will be essential for success in this position.

ESSENTIAL DUTIES:

  • Understand and influence the optical filter selection or design specifications of our international distributors to optimize performance and manufacturability.

  • Provide technical and pricing support to commercial sales team to achieve growth targets with major OEM or Distribution accounts.

  • Leverage and enhance product pricing strategies in sales quotations to maximize contribution margin dollars

  • Support Won/Loss analysis of sales opportunities to inform pricing/prototyping/product development strategies

  • Provide routine technical support via email/phone on Semrock-brand optical filter products, technology, and optical applications in the field of life science, medical device diagnostics and analytical instrumentation

  • Gather, organize, and communicate market information obtained from technical support interactions to the Sales, Marketing and Product Development teams

  • Support sales and marketing efforts as needed by contributing to tradeshows, content marketing, sales and distributor training

EDUCATION AND EXPERIENCE:

*Success in this position will be measured by timely and thorough technical pre-sales support of OEM and Distribution customers, as well as rapid, helpful responses to customer technical questions and requests*

  • Bachelor’s degree or equivalent work experience (3+ years) in a relevant engineering or science field; formal optics training preferred but not required.

  • Knowledge of the use of various optical detection methods

  • Understanding of fluorescence, Raman scattering, chemiluminescence, absorbance, transmission, optical systems, light sources, and optical detectors

  • Minimum 1-2 years’ work experience in a manufacturing or corporate setting

  • Strong computer proficiency is a must with an emphasis on MS-Office applications

OTHER SKILLS and ABILITIES:

  • Excellent interpersonal skills; ability to build and foster strong technical relationships with customers and external Sales partners

  • Analytical thinker with ability to solve problems quickly and accurately to meet customer deadlines

  • Organized, detail-oriented

  • Highly motivated self-starter with a strong drive for results mindset

  • Comfortable in a fast-paced “startup” environment with the ability to navigate across multiple internal cross-functional teams to deliver results to the customer to schedule

  • Ability to focus and prioritize workload to achieve the strategic goals of the business

IDEX Health & Science LLC., a Unit of IDEX Corporation is an Equal Opportunity Employer committed to workforce diversity

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Business Unit: IH&S (Life Science Optics)

Job Segment: HST Health & Science Technologies

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