IDEX Customer Service Representative in West Jordan, Utah

Title: Customer Service Representative

Business Unit: Trebor

Location:

8100 South 1300 West

West Jordan, Utah, 84088

United States

Function: Sales

Description:

Responsible for providing support to the sales department while processing orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction. The Customer Service Representative communicates lead times and all relative information to customer by phone or email as well as coordinates with other departments on execution of purchase orders, delivery information, and

technical service. The Customer Service Representative collaborates with other members of a company's management team to assist in establishing policies and procedures in dealing with order processing and customer complaints. Customer Service Representative handles customer complaints and assists customers who have questions about the company's billing statements, products, or concerns.

Major Tasks and Responsibilities:

-Performs all customer service activity in support of field sales.​

-Provides timely and accurate response to all customer and field sales inquiries, order

placement, customer complaints, export compliance and engineering changes.​

-Provides preliminary/routine assistance for application engineering inquiries.

-Participates in a team approach to selling to key accounts in which all personnel work as a

cohesive group; dedicated to increasing sales through customer satisfaction

-Collects new data and maintains comprehensive historical data; analyzing all data and

communicating to management relative information and recommendations that could impact future planning

-Maintains an effective follow-up system for all open and active inquiries to insure timely and conclusive response to the customer

-Assists in resolving credit matters

-Views and prompts response to the customer with analysis of summary reports to assure early recognition and resolution of developing problems

-Verifies proper approval of customer credits and debits to ensure timely processing

-Facilitates the resolution of customer complaints in order to provide a systematic review and a prompt response to the customer

-Assists in the targeting, approval and sale of key new products outlined in the Operation’s Strategic Initiatives with outside sales personnel and Operations Management

-Profiles order delays, new product sales and customer issues with the appropriate level of operations management to ensure the highest degree of customer satisfaction and response

-Participates in technology changes that lead to process improvement and improved customer satisfaction.​

-Participates in individual and group training

-Assists in any special assignment delegated by the Manager of Customer Service

Competencies:

Action Oriented

Approachability

Customer Focus

Managing Diversity

Informing

Technical Learning

Time Management

Written Communications

Qualifications:

Education:

Associate degree in a Technical field, Business Administration or related field preferred

Experience:

-Five years’ experience in customer service / inside sales; or equivalent combination of education and experience

-Experience with Visual operating system and CRM preferred

Specific skills, knowledge, and/or licenses:

-Knowledge of Microsoft Office software

-Able to handle multiple projects and tasks concurrently

-Ability to work with others and be an active part of a cross functional team

-Extrovert personality and acceptable to change

-Aptitude for developing sales rapport via telephone and e-mail contact with key customer personnel involved in purchase decisions

-Problem solving: identifies and resolves problems in a timely manner and gathers and analyzes information skillfully

-Planning/​organizing: prioritizes and plans work activities, uses time efficiently and develops

realistic action plans

Working Conditions:

Ability to move within office and manufacturing complex, write by hand and keyboard, and

perform general office functions. Ability to communicate by speech and hearing via phone and in person. Visual acuity needed for close detail work and computer use. General manufacturing, warehouse and office environment.

TREBOR/IDEX Corporation is an

Equal Opportunity Employer committed to workforce diversity

IDEX is an equal opportunity employer Minorities/Females/Protected Veterans/Disabled

REQ ID: 2153